Job Information
ABBTECH Professional Resources, Inc. Help Desk Support Specialist-Due-7/12 in Miami, Florida
Responsible for assisting the district IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.
Typical assignments include the following but not limited to:
• Assisting users with various IT related troubles
• Installing and maintaining USAO hardware and software
• Physically moving IT equipment
• Administering user accounts
• Monitoring and diagnosing IT systems.
• Actively using trouble tickets to follow issues.
• Training district users
• Tracking IT equipment
The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.
Travel to other district offices One is expected to perform duties in relation to the contract for said position.
Basic Qualifications:
• Excellent written and oral communication skills.
• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Experience with DOJ office automation environments extremely helpful;
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Pleasant telephone manner important.
• Ability to consistently deliver highest quality work under extreme pressure.
• Ability to obtain a security clearance.
• Valid Driver’s license.
• Must be a U.S. Citizen.
Preferred Qualifications:
• Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
• Prior experience in automated litigation support preferred.
• Prior Help Desk experience in Information Technology.
• Undergraduate degree valued.
• Current or active clearance.
Position Details:
- Pay Rate / Range:_$25.32 + 4.57 (H&W)= $29.89
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.
- Benefits (Regular, Full Time Employees):
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans